REFUND & EXCHANGE POLICY
Refund & Exchange Policy for Oudemine Collection
1. Return Policy
At Oudemine Collection, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a 15-day return policy from the date of delivery. The item must be unused, in its original packaging, and in the same condition as when you received it.
2. Exchange Policy
If you wish to exchange an item, we are happy to accommodate your request. Please note that an additional charge of 300 PKR will apply for exchanges. This fee covers the cost of processing and shipping the new item to you.
3. How to Initiate a Return or Exchange
- Email: To initiate a return or exchange, please contact us at oudeminecollection@gmail.com with your order number, the reason for the return or exchange, and any relevant details.
- Phone: You can also reach out to us at 0323-4155005 for assistance.
4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to your original payment method within 7-10 business days.
5. Conditions for Return and Exchange
- Items must be returned in their original condition, including all packaging materials, manuals, and accessories.
- We reserve the right to refuse a return or exchange if the item shows signs of use or damage.
6. Non-Returnable Items
Certain items may not be eligible for return or exchange, including, but not limited to, products that have been customized or are on sale.
7. Contact Us
For any questions or concerns about our Refund & Exchange Policy, please feel free to contact us at oudeminecollection@gmail.com or call us at 0323-4155005.
1. Return Policy
At Oudemine Collection, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a 15-day return policy from the date of delivery. The item must be unused, in its original packaging, and in the same condition as when you received it.
2. Exchange Policy
If you wish to exchange an item, we are happy to accommodate your request. Please note that an additional charge of 300 PKR will apply for exchanges. This fee covers the cost of processing and shipping the new item to you.
3. How to Initiate a Return or Exchange
- Email: To initiate a return or exchange, please contact us at oudeminecollection@gmail.com with your order number, the reason for the return or exchange, and any relevant details.
- Phone: You can also reach out to us at 0323-4155005 for assistance.
4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to your original payment method within 7-10 business days.
5. Conditions for Return and Exchange
- Items must be returned in their original condition, including all packaging materials, manuals, and accessories.
- We reserve the right to refuse a return or exchange if the item shows signs of use or damage.
6. Non-Returnable Items
Certain items may not be eligible for return or exchange, including, but not limited to, products that have been customized or are on sale.
7. Contact Us
For any questions or concerns about our Refund & Exchange Policy, please feel free to contact us at oudeminecollection@gmail.com or call us at 0323-4155005.